Have a Problem? Talk to Us First.
Before contacting your bank to dispute a charge, give us the chance to resolve it. Most
billing issues are resolved within 1–3 business days when you contact us directly.
Reach us at:
Phone: (844) 654-1858
Email: Support@vitalsparklabsshop.com
We can resolve most issues right away:
Order not received? We will resend tracking and, if the package is lost in transit, reship at no cost.
Want a refund? We offer a 30-day, no-questions-asked refund — see our Refund Policy.
Unrecognized charge labeled "Vital Spark Labs Shop"? That is us — Aqua Creative LLC, DBA Vital Spark Labs. We will look up the
transaction and correct any errors immediately.
Unhappy with the product? We can offer a replacement order, a different SKU, or a full refund.
If you do file a dispute with your bank, please mention that you attempted to contact us
first. We will respond to your bank with the order details and any correspondence.
This does not limit your right to contact your card issuer.